Updated 11/1/2013

October 14, 2013 - Operations Supervisor Anita Miller was thanked by General Manager Dennis Kidd for her flexibility in assisting the agency through a period when we were working with a vacant Operations Supervisor position. GM Kidd pointed out Anita's "flexibility in accepting multiple assignments" and her seamless transition filling necessary roles. "Having someone flexible in the bull pen that can readily be assigned is a luxury that you provide me."

September 26, 2013 - Senior Systems Technician Tom Ginsburg was recognized by Systems Supervisor Wolff Bloss for his diligent work in quickly and efficiently provisioning and installing a replacement server that provides an essential dispatch function. According to Supervisor Bloss, Tom "shortened what could have been a much more extended outage" of a critical system. Thank you for your good work, Tom!

August 7, 2013 - Dispatcher Julissa A. was commended by Operations Supervisor Anita Miller based on feedback she had received from Watsonville Police Master Officer William Barrett and Santa Cruz Police Officer David Emigh. Julissa was singled out as someone who performs impressively, and goes above and beyond in her support of her field units. Julissa is a great example of the qualities SCR911 values. Congratulations on a job well done!

June 25, 2013 - The entire Santa Cruz Regional 9-1-1 organization and staff were recognized by the City of Santa Cruz for our role in supporting the Santa Cruz Police Department during a tragic incident on February 26, 2013 in which two officers, Sgt. Loran "Butch" Baker and Det. Elizabeth Butler, were shot and killed by a suspect. Santa Cruz Mayor Hilary Bryant presented SCR911 with a "Key to the City" and SCPD Chief Kevin Vogel spoke of the professional and empathetic assistance provided by SCR911 personnel, especially Dispatcher Valerie C., who was working the SCPD radio on the day of the shooting. Everyone at SCR911 mourned with our colleagues at SCPD and appreciate their recognition of our agency.

June 12, 2013 - Lead Dispatcher Terri M. was commended by Hollister Fire Chief Michael O'Connor for her skills in dispatching Fire and Ambulance during a multiple casualty shooting incident in Hollister. Chief O'Connor advised that Terri's "knowledge and quick thinking allowed her to anticipate crucial details, allowing my department to perform essential duties vital to the needs of the patients." Chief O'Connor also praised Dispatcher Jim R. for providing essential behind-the-scenes support during this incident. Kudos to Terri and Jim for a job well done!

May 15, 2013 - Dispatcher Anna K. was recognized by the Santa Cruz County Chapter of the American Red Cross as a Red Cross Hero. Operations Supervisor Kevin Fink nominated Anna for her role on a call involving a distraught suspect who was threatening to harm himself and his children. Anna's exceptional skills helped convince the suspect to turn himself in to the police who were following him. SCR911 is proud of our Red Cross Hero!

March 26, 2013 - Lead Dispatcher Lyndsay S., Dispatchers Karen C. and Devon M. were commended by Operations Supervisor Marsha MillerAyers for providing exceptional customer service when handling a call in February 2013. Despite the fact that the reporting party was verbally abusive and uncooperative, the three dispatchers kept their cool, prompting Supervisor MillerAyers to comment "I was struck by how patient and helpful all of you were." Thanks for being great examples of Successful Netcom Employees on this day and every day!

November 29, 2012 - Dispatcher Adrienne H. is commended by Operations Supervisor Stephanie Zube for her Emergency Medical Dispatch skills used walk a Hollister Police Officer through providing medical aid to a 39 year old male suffering from chest pains while awaiting arrival of an ambulance. Supervisor Zube congratulated Adrienne for continually performing as an exemplary employee: "You can always be relied upon to be empathetic, patient and thorough in every call that you handle." Good work, Adrienne!

April 5, 2012 - Dispatcher David B. and Dispatcher Anna K. are commended by Hollister Police Officer Bo Leland in appreciation of their "incredible" performance during a tense confrontation between Hollister Police and a Parolee-At-Large armed with a handgun. David and Anna managed the chaotic and difficult-to-understand radio traffic from the involved officers and coordinated emergency assistance from other agencies, staged emergency medical responders and handled phone calls from frightened area residents while maintaing a calming and helpful demeanor towards their field units. Officer Leland stated that David and Anna "exemplified excellence in the profession" and that he felt "proud to work with your team." Kudos to David and Anna!

January 31, 2012 - Dispatcher Michele S. was honored by 9-1-1 For Kids as the 9-1-1 Dispatch Hero of 2012 at the annual meeting of the California chapter of the National Emergency Number Association (CALNENA) in San Diego, CA. Michele was selected in recognition of her quick and calm actions when she fielded a call from the Watsonville Big 5 store manager on June 7, 2011. Store Manager Letitia Mello was reporting a young man had broken into a weapons case in the store, chained the doors shut and was firing shots inside the building. Mello stayed calm and answered all of Michele's questions immediately. Michele was able to collect enough information to send Watsonville Police officers to the store within seconds of answering the call. Her quick actions allowed officers to arrive on scene and stop the shooter before any of the store employees or customers were injured.

July 25, 2011 - Dispatcher Meghan D. received a letter of thanks and praise from Santa Cruz Sheriff's Deputy Dominic Bitonti for her excellent customer service skills. Based on vague information provided by Deputy Bitonti, Meghan was able to locate information from a call-for-service that occurred two years prior which aided the deputy in identifying suspects in a current incident. Meghan's supervisor, Operations Supervisor Marsha MillerAyers wrote in a letter of commendation, "Thank you for going above and beyond to help make someone else's job a little easier."

May 17, 2011 - Dispatcher Melody M. was recognized by the Santa Cruz County Board of Supervisors during EMS Week for providing outstanding EMS service. Melody provided detailed CPR instructions to a 9-1-1 caller, talking her through providing three minutes of chest compressions to the victim of a cardiac arrest. The CPR helped revive the victim and increased the likelihood of his survival.

May 5, 2011 - Senior Systems Technician Wolff Bloss and Systems Technician Gilberto Oros received a letter of commendation from their supervisor, Systems Division Manager Amethyst Uchida for their work assisting the Capitola Police Department with relocating their computer and network equipment after a severe flood caused significant damage at the PD. They also received letters of appreciation from Capitola Police Chief Mike Card and Capitola Information Technology Specialist Larry Laurent.

March 22, 2011 - Operations Supervisor Marsha MillerAyers received a letter of commendation from General Manager Scotty Douglass for her work authoring a comprehensive Emergency Operation Plan (EOP) for SCR911. This EOP effectively creates a single reference point for all employees to use in the event of almost any foreseeable emergency that might affect our center and workforce.

March 22, 2011 - General Manager Scotty Douglass recognized Senior Administrative Assistant Sherry Paul for her work as the Editor of our Annual Report. Over the years since Sherry began serving as our Editor, she has evolved our Annual Report into an extremely professional and well-designed document that serves as a positive example of our agency's excellence.

February 8, 2011 - Amethyst Uchida and Nicola Nelson were recognized by General Manager Scotty Douglass for their efforts in creating new reports for American Medical Response's Director of Operations, Brenda Brenner. Ms. Brenner indicated the reports will save her at least 8 hours of work every month and stated "In a time where we are all having to do more with less, any savings of time that is created is like gold!"

December 7, 2010 - Acting Assistant General Manager Dennis Kidd praised Operations personnel Jo, Valerie, Melanie, Joe, Amanda, Michele, Dave, Mike K., Jim, Stephanie, Karen, Anna, Kristy, and Adrienne for their outstanding performance during one of the most significant events in our Communications Center's history. On November 29, 2010, a prisoner escaped from a deputy's custody, injuring her and taking her handgun. The prisoner then fled through residential neighborhoods, briefly took hostages at a childcare facility and was the subject of a 5-hour manhunt by both the Santa Cruz Sheriff's Office and the Santa Cruz Police Department. Dennis stated, "I have been in the 9-1-1 business for over 25 years and November 29, 2010 will remain as one of my proudest moments...I am proud to call you co-workers and firmly believe you are some of the most talented, committed 9-1-1 professionals anywhere." Dennis also relayed that he received similar comments of praise from SCSO Chief Deputy Don Bradley and SCPD Captain Steve Clark.

November 18, 2010 - Anita Miller was acknowledged by Interim Chief of Police, Kevin Vogel for her teams' assistance to Santa Cruz PD on Halloween night.

November 17, 2010 - Tom Ginsburg was commended by Systems Manager Amethyst Uchida for his hard work and dedication in successfully implementing an upgrade to SCR911's long-term recording solution.

November 17, 2010 - Nicola Nelson was recognized by Central Fire Battalion Chief Owen Miller for her professional attitude and exemplary performance while working with Central Fire on special projects and assignments.

September 29, 2010 - Wolff Bloss received a Certificate of Recognition from Watsonville Police Chief Manny Solano in appreciation of his "devotion to duty and outstanding performance in the Public Safety Wireless Area Network Project".

September 20, 2010 - Nicola Nelson was recognized by her manager, Amethyst Uchida, for completion of an important GIS project. The realignment of the Streets in South Santa Cruz County permits calls for service to be more accurately mapped and the closest ambulance to be dispatched to emergency medical incidents.

August 24, 2010 - Kevin Fink and Amethyst Uchida were commended by General Manager, Scotty Douglass for their professionalism and diligence in completing a records request for the District Attorneys office.

May 4, 2010 - Operations Supervisor Marsha MillerAyers praised her entire team - Jim, Dee, Jodi, Mike F. Abby and Mike K. for their cooperation and teamwork during an especially busy shift. This team handled a riot in downtown Santa Cruz requiring Code 3 cover from all surrounding agencies, a bomb team call-out, several possible shootings, and a particularly violent domestic violence situation. From Marsha, "I have received several kudos for our performance from field officers to Lieutenants. They all aknowledge the outstanding level of service they got, especially in light of the unusual amount of high priority incidents".

April 29, 2010 - Stephanie is commended by Operations Supervisor Marsha for her exemplary dispatching skills and her compassion, both on the phone taking a call from a witness to a shooting, and dispatching officers on the radio to handle the call. Stephanie kept the officers updated immediately on the radio and on their MDC's, while simultaneously reassuring the caller and gathering information.

Stephanie commended her team of dispatchers who were on duty during this incident; Sean, Adrienne, Val, Ashley, Dennis and Kevin. From Stephanie, "You all had a positive impact on this call through your team work and professionalism". This sentiment was echoed by Sgt. Morales of the SCSO and several of the responding deputies.

February 11, 2010 - Adrienne is commended by both her Operations Supervisor Margaret and Assistant District Attorney Steve Drotter for her skill and patience in handling a call from a suspect in a domestic violence situation. Adrienne kept the reluctant suspect on the phone for an extended period of time, eventually extracting all the needed information.

December 29, 2009 - SCPD Sgt. T. Bailey commends Lisa and Jo for their detective work in determining the location of a suspect who fled and was wanted on an out of county high profile warrant. Officers were dispatched and kept apprised as the situation unfolded. The "armed and dangerous" suspect was in custody without incident within a few minutes of the original call.

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