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NetCom Dispatchers have determined their customers have the right to a knowledgeable dispatcher who will:

  • Answer in a timely manner.
  • Treat them fairly, impartially, courteously and respectfully.
  • Hear and understand them.
  • Give them a turn to speak and listen actively when they do.
  • Show a degree of empathy.
  • Have tolerance for a lack of understanding.
  • Process their call quickly and effectively.
  • Provide an explanation of the processes (i.e., delays, non-response calls, confirmation of response or action that will be taken, referrals, etc.)
  • Provide an avenue for making complaints if needed.
  • Terminate their calls courteously.

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