2011 Dispatcher of the Year
Abigail Hernandez, who has worked at Santa Cruz Regional 9-1-1 for nine years, has been named the Dispatcher of the Year for 2011.
Abby Hernandez began her dispatching career as a 9-1-1 Public Safety Dispatcher with SCR911 in August 2002. Abby quickly established herself within the organization as a solid public safety dispatcher with a strong desire to succeed and to help her community. She has since promoted to the position of Senior Public Safety Dispatcher III and has been cited several times for extraordinary performance.
Her supervisors, coworkers, and User personnel have praised her for her community involvement and education, especially her outreach within the Spanish-speaking community.
Abby's training, skills, and abilities, coupled with her unique resourcefulness, came to fruition on March 8, 2011, when she quickly and expertly processed a medical emergency call for service that resulted in the safe home delivery of a baby boy.
Abby was selected by her peers and unanimously endorsed by the Authority's management team to receive this award, and as such, it serves as a statement of appreciation for the qualities Abby possesses from all those who work with her on a daily basis.