2016 Dispatcher of the Year


Jenn Maggio, who began her career as a 9-1-1 Public Safety Dispatcher with Santa Cruz Regional 9-1-1 in December of 2013, has been named the Santa Cruz Regional 9-1-1 Dispatcher of the Year for 2016.

Jenn established herself within the organization as a solid public safety dispatcher with the highest customer service standards she strives to meet every day. Jenn is a member of the Awareness and Community Education team, the Standards team, and has acted as a Trusty Assistant to newly released dispatchers to help them navigate the job.

Jenn embodies "A Successful Netcom Employee" by remaining cheerful, upbeat and positive, and realizes that a "mood" can be contagious. Jenn's colleagues and supervisors routinely rely on her "can-do" attitude and desire to help those around her, which made her an obvious selection to staff a newly created position.

Jenn was selected by her peers and unanimously endorsed by the Authority's management team to receive this annual award, and as such, it serves as a statement of appreciation for the qualities Jenn possesses from all those who work with her on a daily basis.

(Click here to listen to a recording of Jenn in action)


495 Upper Park Rd.
Santa Cruz, CA 95065
(831) 471-1000

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