Our Story
(Click image to enlarge)

Santa Cruz

baySanta Cruz County is a beautiful area on the north side of the Monterey Bay about one hour south of San Francisco. Santa Cruz County demographics range from coastal communities to beautiful redwood covered mountains with a moderate year-round climate. The area is known for its resorts, restaurants, sun, mountains, surf, and the famous Boardwalk.



Who We Are

Santa Cruz Regional 9-1-1 is a Joint Powers Authority (JPA) providing public safety and 9-1-1 dispatch services for the Santa Cruz County Sheriff's Office, the San Benito County Sheriff's Office, and the police departments for the cities of Santa Cruz, Watsonville, Capitola, and Hollister. Santa Cruz Regional 9-1-1 also provides services to 11 fire agencies in Santa Cruz and San Benito Counties, American Medical Response West (the local paramedic and ambulance transport provider), and County Animal Control Services (after-hours).

SCR 9-1-1 is the primary Public Safety Answering Point (PSAP) for Santa Cruz County, with the exceptions of Scotts Valley Police and the University of California at Santa Cruz. SCR 9-1-1 acts as the secondary PSAP for these agencies and maintains two fully equipped and operational Alternate Sites in Watsonville and Hollister.

Our Mission Statement

"Santa Cruz Regional 9-1-1 is dedicated to serving as the vital link between the public and public safety organizations through responsiveness and technical excellence while in partnership with its Users and employees."

Description of Santa Cruz Regional 9-1-1

The facility opened on June 19, 1996. The building is located between the 17th green and the 18th tee of the DeLaveaga Golf Course and must be seen to be truly appreciated. Our building features a 2,750 square foot Communications Center with thirteen dispatch consoles. There is an eight-foot tall ribbon of windows circling the three exterior walls. These windows afford a varied view from golf course to eucalyptus grove and even glimpses of the ocean. Yes, the windows actually vent to provide us with fresh air! The center is equipped with state of the art equipment: Watson Mercury furniture, Motorola Solutions PremierOne CAD, West VIPER 911 system, and UltraCom dispatch console.

Our building also houses administrative offices, locker rooms, conference and training rooms, and the Emergency Operations Center for the City of Santa Cruz. As if the breathtaking site, state of the art facility and equipment weren't enough, our organization is also state of the art.

Taking a Task Team approach from planning and construction, through implementation, and into day-to-day operations, dispatchers participate in decision-making processes of the communications center. The success of the organization is dependent upon dispatcher involvement with everything from the Geofile to CAD, and procedures to quality improvement. Since we are not a large organization (42 dispatchers, 2 shift supervisors, 1 training supervisor, 2 division managers, 1 systems supervisor, systems and GIS technicians, administrative assistants, and the General Manager), every individual has an impact on the organization. (Management and Support Staff Roster)


You can visit our Board of Directors page to see the current fiscal year's officers and members, the meeting schedule, or to download meeting packets for upcoming or past BOD meetings.



Organization Reporting Chart image


Santa Cruz Regional 9-1-1
495 Upper Park Rd.
Santa Cruz, CA 95065
(831) 471-1000

Copyright © 2012