Section 7000: Communications Operations - Miscellaneous Policy & Procedure

COMMUNICATIONS TRAINING POLICY/PROCEDURE

Policy No.: 7000
Date Issued: February 26, 1996
Date Revised: September 9, 2024

SUBJECT INDEX OF SECTION 7000

11.0 SECTION 7000 - COMMUNICATIONS OPERATIONS - MISCELLANEOUS POLICY AND PROCEDURE

7000 Communications Operations - Miscellaneous Policy & Procedure
7100 Public Works
7200 Animal Control
7300 Allied Agencies
7400 Telephone Procedures
7500 Alternate Site Procedures
7600 Incident Dispatch Procedures
7700 Specific Procedures

Supporting Documents

7010 Communications Concern/Inquiry Process (75 KB)

7010.80 Automated Concern-Inquiry Ticket (Rescinded. Refer to Policy 7010) (59 KB)

7020 Visitors and Observers (75 KB)

7030 Standard for Answering Telephones (Reissued as Policy 7400) (32 KB)

7038 Break List (81 KB)

7039 Eating at Dispatch Work Consoles (Rescinded) (31 KB)

7040 Housekeeping (92 KB)

7045 Issuing and Maintaining Authority Property (99 KB)

7050 Deployment Plan (229 KB)

7051 Answering Bilingual Translations and Emergency Medical Dispatch (EMD) Calls at Law Primary Positions (86 KB)

7052 Telephone Responsibilities when Dispatcher Assistants are On-Duty (57 KB)

7053 Position Responsibilities and Deployment (101 KB)

7060 Use of Tobacco (78 KB)

7070 Employee Parking Lot (68 KB)

7080 Radio Dispatcher Relief (116 KB)

7090 Use and Expectation of Privacy (95 KB)

7205 Determining Responsibility for Animal Control (Rescinded. Refer to Policy 7215) (80 KB)

7206.80 Animal Control Incident Types Codes (Rescinded. Refer to Policy 7215) (80 KB)

7209 Processing Requests for ASA After Normal Business Hours (Rescinded. Refer to Policy 7215) (81 KB)

7110 Santa Cruz County Public Works On Call (152 KB)

7115 Santa Cruz County Public Works Remote Use of the Computer Aided Dispatch System (CAD) (130 KB)

7120 Public Works Notifications for Cities (63 KB)

7210 Santa Cruz County Animal Services Authority (Rescinded. Refer to Policy 7215) (80 KB)

7211 Statusing Santa Cruz County Animal Services Officers (74 KB)

7215 Santa Cruz County Animal Shelter (77 KB)

7220 City of Watsonville Animal Control (Rescinded. Refer to Policy 7205) (52 KB)

7225 Answering Animal Control Phones During Business Hours (Rescinded. Refer to Policy 7215) (81 KB)

7310 California Highway Patrol (CHP) (33 KB)

7400 Standard for Answering Telephones and Text (116 KB)

7401 Obtaining and Verifying Location and Phone Number (75 KB)

7402 Use of Rapid Deploy (92 KB)

7405 Misdirected Telephone Calls (73 KB)

7406 Non-Emergency and Administrative Calls (53 KB)

7407 Difficult Callers (67 KB)

7410 Non Voice Calls (76 KB)

7411 TDD Terminology (150 KB)

7420 Elevator Alarms (47 KB)

7430 West Cliff Alarm Callboxes (Rescinded. Refer to Policy 5710) (49 KB)

7440 Using the Emergency Medical Dispatch (EMD) Transfer Line and Facilitation of Non-EMD (101 KB)

7441 Non-English Speaking Requests for Medical Assistance (74 KB)

7445 Deceased Persons Calls (92 KB)

7450 Dispatcher Assistants (183 KB)

7460 Proper Use of Hold, Park and Intercom (67 KB)

7470 Use of Personal Communications Devices in the Communications Center (88 KB)

7480 Procuring External Services (94 KB)

7485 Processing Telematics Calls (149 KB)

7490 Wireless 9-1-1 Calls (123 KB)

7495 Voice Over Internet Protocol (VOIP) Calls (150 KB)

7500 Activation of the Alternate Site(s) (77 KB)

7505 Emergency Response Team (21 KB)

7510 Alternate Site Training (19 KB)

7515 Activation of the Emergency Response Team (Rescinded. Refer to Policy 7505) (62 KB)

7600 Incident/Tactical Dispatch Team (169 KB)

7610 Activation of the Incident/Tactical Dispatch Team (112 KB)

7615 Incident/Tactical Dispatcher Deployment (208 KB)

7620 Peer Support Team - Critical Incident Stress Management (156 KB)

7620.80 Procedure for Critical Incident Stress Debriefings (178 KB)

7705 Response to Unusual Occurrences (79 KB)

7710 Telephone Procedure - Public Officials (72 KB)

7715 Office of Emergency Services (OES) Notification (84 KB)

7718 Other Communications Center Notifications (72 KB)

7720 Media Relations (77 KB)

7721 Social Media Use (110 KB)

7722 Employee Expression of Speech (109 KB)

7725 After Action Report (33 KB)

7730 Incident Command System - Special Operations - Critical Events (328 KB)

7740 Backup Generator (107 KB)

7750 Disaster Recovery Plan (175 KB)

7760 Agency Crime Bulletin (ACB) (142 KB)

7770 Active Attacker (152 KB)

Section 7000: Communications Operations - Miscellaneous Policy & Procedure

SUBJECT INDEX OF SECTION 7000

11.0 SECTION 7000 - COMMUNICATIONS OPERATIONS - MISCELLANEOUS POLICY AND PROCEDURE

Supporting Documents

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