DOTY 2017

ANDREA CASTRO

2017 Dispatcher of the Year

Andrea Castro, who began her career as a 9-1-1 Public Safety Dispatcher with Santa Cruz Regional 9-1-1 in February of 2013, has been named the Santa Cruz Regional 9-1-1 Dispatcher of the Year for 2017.

Andrea has consistently performed her duties in the law, fire and EMS disciplines in an exemplary manner, providing prompt, enthusiastic and courteous service.  Andrea has been recognized by citizens and field personnel for her dedication and professionalism.                      

Andrea serves as a member of the Law Task Team and as a substitute Communications Training Officer (CTO). As a CTO, Andrea has proven to be an excellent coach, counselor, and mentor. Over the past several months, she has put these skills to work, as she successfully helped train new Dispatchers and Dispatcher Assistants in public safety call-taking skills as well as Fire/EMS dispatching; and

Andrea was selected by her peers and unanimously endorsed by the Authority’s management team to receive this annual award, and as such, it serves as a statement of appreciation for the qualities Andrea possesses from all those who work with her on a daily basis.

CONGRATULATIONS, ANDREA!